New Bird Startup Champions Leaders Enterprise
Monthly unique users up to 10K up to 100K up to 500K up to 1M > 1M
Price (in USD) Free $ 99 $ 199 $ 299 Contact us
Available for Android and iOS
Uninstall analytics by Day, OS and Device
Uninstalls by Acquisition Source (Captured from UTM Parameters)
Uninstall Cohort by Source and Day Report
Daily re-installs chart
"Age of the customer" report
Top 10 events leading to uninstalls
Support dedicated
Addons
Uninstalls by Acquisition Source (With 3rd Party Attribution Tools) $49 $49 $99 $149
Raw Data of Uninstalled Users with 25+ attributes $99 $99 $249 $499

Try free for 21 days. No credit card required

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Enterprise only addons

Push Notification - Uninstalls Analysis
Custom On Demand Reports on any data point
Events Data - Uninstall Pattern Analysis
Dynamic SQL Querying on Raw Data
Crash - Uninstall Pattern Analysis
Uninstalls Analytics report by Location
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Frequently asked questions

1. What is a Uninstall.io Unique user?

We count Unique Users as people who have opened your app at least once in any given month. Billing by Unique users ensures that you don't get charged for inactive users.

2. Can I upgrade or downgrade my plans anytime? How does this migration work?

Yes. Uninstall.io is a pay-as-you-go service and you can upgrade, downgrade or cancel at any time. Click on "Plans & Billing" in your Uninstall.io account, to change your plan.

3. Is there any limit on the number of events that can be sent?

Yes. Every plan has a upper limit on the total number of events that could be sent.

4. Who owns my data?

You own the data. We would advise customers to read our Terms of Service to get finer details.

5. Is my data safe?

Yes, we take data security seriously at Uninstall.io. Our servers are hosted in a world class data center. All our plans include SSL encryption to keep your data safe.

6. What types of payment do you accept?

We accept all major credit cards including Visa, Mastercard and American Express.

7. What if I decide to cancel?

If you no longer wish to use Uninstall.io, you can cancel at any time. At that point, your subscription will last until the end of the current monthly billing cycle

8. Do you have any contracts or cancellation fees?

No. Uninstall.io is a pay-as-you-go service. We do not have contracts or cancellation fees. You can cancel whenever you want. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

9. Is Uninstall.io complaint with Google and Apple Dev policies?

Yes, Uninstall.io services are fully compliant with both Google and Apple developer policies.

10. What are custom reports? How does it work?

A Custom Report is a special report that is not available on the dashboard but you wish to be created and sent across. You can request a custom report across a specific set of dimensions (Push Notification and Country, for example) and metrics (Numbers, Sessions, Time Stamp for example) and decide how they should be displayed. Our team will create the report for you and send it across.

11. How does the 21-day free trial work?

When you sign up, you instantly get access to all the features in the Uninstall.io Plan for 21 days. We will email you when your trial expires. You can then select a plan and pay by credit card to continue using the product. If you choose not to continue, your account will expire.

12. Are there any setup fees? How do I implement?

No, there is no setup fee. Implementation is fairly simple and all the necessary documents are provided for implementation. You can also email our support team for any help at support@uninstall.io.

13. How are the levels of support different for each plan?

For "New bird", "Startup", "Champion" and "Leader" plans, our support team will answer questions you have and help troubleshoot any issues. In the Enterprise plan, an account manager will give you customized planning, hands-on consulting and dedicated support.

14. Which attribution players can Uninstall.io work with?

We are officially integrated with AppsFlyer, Apsalar, Adjust and Tune (Mobile App Tracking). Please contact us if you use any other attribution tool

15. I’m interested in signing up, can I talk to someone at Uninstall.io?

Yes, absolutely – send us an email on info@uninstall.io with your questions and contact details, and we’ll get back to you real quick.

16. How does pricing work for multiple apps?

The limits provided in the pricing plans are applicable per app. It is applicable to the cumulative total across both Android and iOS App.

17. How are overages billed?

If you go over your monthly limit, we’ll charge the minimum of the current plan and the next higher plan that has limits to cover your usage. We will always work to minimize your bill amount.

18. Is Pricing Monthly or Annual?

We offer both options of monthly as well as annual. A discounted price is offered for subscriptions billed annually.

19. What happens at the end of my trial?

At the end of a Uninstall.io trial, your data and setup remains intact. We send reminder emails and you can login and select a plan anytime within a month to fully activate the account.